Frequently Asked Questions

You can book online through our reservation system, call us at (877) 609-1919, or email info@msylimoservice.com. We recommend booking 24-48 hours in advance for regular service, and 2-4 weeks for weddings.

We provide airport transfers to MSY (Louis Armstrong New Orleans International) and NEW (Lakefront Airport). All airport transfers include flight tracking and complimentary wait time.

Our fleet includes Mercedes-Benz S-Class sedans, Cadillac Escalade SUVs, Mercedes Sprinter vans, stretch limousines, and executive mini-buses. All vehicles are late-model and meticulously maintained.

Yes! We specialize in wedding transportation throughout New Orleans, Kenner, Metairie, and surrounding areas. We offer stretch limos, luxury sedans, and can coordinate multiple vehicles for your entire wedding party.

Sedans and SUVs can be cancelled free of charge up to 3 hours before your scheduled pickup time. Sprinter vans, limousines and special-event bookings (weddings, proms, festivals and group events) can be cancelled free of charge up to 12 hours before pickup. Cancellations inside those windows may be subject to a fee.

All chauffeurs are professionally licensed, background-checked, and trained in both safe driving and customer service. They maintain professional attire and know the Greater New Orleans region extensively.

Yes, we offer corporate accounts with simplified billing, priority booking, and dedicated account management. Contact us to set up a corporate account for your business.

We serve the entire Greater New Orleans area including New Orleans, Kenner, Metairie, the French Quarter, Garden District, Uptown, Mid-City, and surrounding Louisiana parishes. We also run long-distance transfers to Baton Rouge, the Northshore, the Gulf Coast and beyond.

No. Every airport pickup is flight-tracked, so your chauffeur is dispatched against your actual landing time, not the original schedule. Complimentary wait time is built in — 45 minutes on domestic arrivals and 60 minutes on international ones — and your flat rate does not change because of a delay.

Yes. Infant, convertible and booster seats are available on request — just tell us the child's age when you book and the seat will be installed before the vehicle arrives.

Yes. With meet-and-greet, your chauffeur waits inside baggage claim holding a sign with your name and assists with luggage from the carousel, rather than meeting you at the curb.

A flat rate is confirmed before you book and does not change based on traffic, demand, or how long the trip actually takes. Metered fares and rideshare pricing can both move during the ride, which makes the final cost unpredictable.