MSY Arrivals Guide: Where Your Chauffeur Meets You

Louis Armstrong New Orleans International, in Kenner just off I-10, moved into its current terminal a few years back — a single main building with baggage claim and ground transportation on the lower level. The layout is straightforward once you know it, and the real variable is timing, which is exactly where a reserved car service earns its keep.

Curbside Pickup — the Default

For most bookings, your chauffeur waits at the designated pickup area outside baggage claim. Every MSY airport pickup is flight-tracked, so if you land early or your flight runs late, the pickup time adjusts automatically — no need to call ahead.

Meet and Greet — Inside the Terminal

For travelers who would rather not search a row of vehicles for their reserved car, meet and greet puts your chauffeur inside baggage claim holding a name sign, ready to help with luggage from the carousel to the vehicle. It is a small add-on that removes the one part of arrival that can feel disorganized after a long flight, especially for a first-time visitor to New Orleans.

How Much Wait Time Is Included

Airport pickups include 45 minutes of complimentary waiting time on domestic arrivals and 60 minutes on international arrivals, timed from actual touchdown rather than the scheduled time. That distinction matters most during festival season, when flights and bags can both run behind.

Departures Work the Same Way, in Reverse

For a departure, we back-time your pickup from your flight and typical traffic on I-10, factoring in whether you are leaving from the French Quarter, Uptown or the Northshore. During Mardi Gras or Jazz Fest, parade routes and street closures can add real time to a trip that would otherwise be routine — build in extra margin during those weeks.

What to Tell Dispatch When You Book

Give us your flight number, airline, and whether you want curbside or meet and greet. We track the flight from there. If your plans change — an earlier connection, a rebooked flight — call and we will adjust the pickup without starting the reservation over.